Shipping policy
Shipping Policy
Effective Date: August 18, 2026
Thank you for shopping with Janell Disc LLC.
This Shipping Policy explains how we process, ship, and deliver orders placed through janelldisc.com.
1. Order Processing
Orders are typically processed within 1–3 business days after the order is successfully placed and payment is authorized.
Business days generally exclude:
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Saturdays
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Sundays
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Federal holidays
Orders placed during weekends, holidays, product launches, promotional events, or periods of unusually high order volume may require additional processing time.
Processing time refers to the time required for Janell to prepare your order for shipment. It does not include the time the shipping carrier takes to deliver the package after it has been shipped.
Once your order has shipped, you will generally receive a shipping confirmation containing available tracking information.
2. Shipping Rates
Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping rates may vary depending on factors including:
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Delivery destination
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Package size or weight
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Shipping method selected
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Carrier rates
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Promotions or free-shipping offers
Any applicable shipping charge will be shown before payment is submitted.
3. Estimated Delivery Times
Estimated delivery times depend on the shipping method selected at checkout and the destination of the order.
Any delivery timeframe displayed during checkout is an estimate unless expressly stated otherwise.
Estimated delivery time begins after the order has been processed and transferred to the shipping carrier.
Carrier delays may occur because of weather, transportation disruptions, holidays, high shipping volume, or other circumstances outside Janell's reasonable control.
We cannot guarantee a specific delivery date unless we expressly state that the delivery date is guaranteed.
4. Shipping Confirmation and Tracking
When tracking is available, customers will receive tracking information after an order has been shipped.
Please allow time for the carrier to update tracking information after a shipping label is created.
A shipping confirmation or tracking number may be generated before the carrier physically scans the package into its network.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting your order, please verify:
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Recipient name
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Street address
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Apartment, suite, or unit number, if applicable
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City
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State
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ZIP or postal code
Janell is not responsible for delays or delivery problems caused by inaccurate or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at:
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or fulfillment.
6. Address Changes After Shipment
Once an order has been transferred to the shipping carrier, Janell generally cannot change the shipping address.
Customers may need to contact the applicable carrier regarding any available delivery-management options.
Additional carrier charges associated with an address correction or redirection may be the customer's responsibility when the original address was entered incorrectly.
7. Packages Returned to Sender
A package may be returned to Janell because of:
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An incorrect or incomplete address
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An undeliverable address
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Refusal of delivery
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Failure to retrieve or accept the package
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Other carrier-related delivery issues
If a package is returned to us, please contact support@janelldisc.com.
If you request that the order be shipped again because the original shipping information you provided was incorrect or incomplete, additional shipping charges may apply.
If a refund is requested instead, the refund will be handled in accordance with our Return & Refund Policy.
8. Lost Packages
If tracking indicates that a package is still in transit beyond the expected delivery timeframe, please contact us at:
We may work with the shipping carrier to investigate the shipment.
Carrier investigations and claim-processing times are controlled by the applicable carrier and may vary.
Janell will review lost-package situations individually and provide an appropriate resolution based on the available tracking information and circumstances.
9. Packages Marked Delivered but Not Received
If your tracking information shows that your order was delivered but you cannot locate the package, please first:
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Confirm that the shipping address on your order is correct
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Check around your home or delivery location
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Check your mailbox or parcel locker
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Check with household members
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Check with neighbors where appropriate
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Allow a short period of time in case the carrier marked the package delivered before completing delivery
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Contact the shipping carrier for additional delivery information
If you are still unable to locate your package, contact:
Please provide your order number and relevant details.
We will review the situation and assist where reasonably possible.
10. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the damage
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Photographs of the shipping package
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Photographs of the damaged product, when applicable
Please retain the original packaging until we have reviewed your request, as photographs or packaging may be needed to support a shipping claim.
Damaged or defective products will be handled in accordance with our Return & Refund Policy.
11. Missing or Incorrect Items
Please inspect your order after delivery.
If an item is missing or you received an incorrect product, contact:
Please provide your order number and a description of the issue.
If Janell determines that an order was incorrectly fulfilled, we will provide an appropriate resolution at no additional product or standard shipping cost to the customer.
12. Shipping Delays
Although we make reasonable efforts to process and ship orders promptly, delays may occur because of circumstances including:
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Severe weather
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Carrier disruptions
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Natural disasters
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Holidays
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High order volume
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Transportation interruptions
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Supply-chain disruptions
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Governmental actions
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Other circumstances beyond our reasonable control
If Janell becomes unable to ship an order within a timeframe we specifically promised, we will handle the delay in accordance with applicable law, which may include notifying you of the delay and providing available cancellation or refund options.
13. Preorders and Backorders
If Janell offers a product as a preorder or backorder, the estimated shipping timeframe will be disclosed with the applicable product or offer.
Preorder and backorder shipping dates are estimates unless expressly identified as guaranteed.
If a material delay occurs, customers will be notified as required by applicable law.
14. Shipping Promotions
Janell may occasionally offer:
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Free shipping
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Reduced-rate shipping
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Promotional shipping
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Shipping discounts
Such promotions may be subject to:
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Minimum purchase amounts
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Geographic restrictions
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Promotional periods
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Eligible products
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Other conditions stated with the promotion
Shipping promotions may be modified or discontinued as permitted by law.
15. International Shipping
Shipping destinations currently available from Janell will be displayed during checkout.
If your destination is not available as a shipping option during checkout, we are unable to accept an order for delivery to that destination at that time.
For international shipments, when offered, customers may be responsible for applicable:
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Customs duties
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Import taxes
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Brokerage fees
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Other governmental charges
Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charge collected by Janell.
International shipments may also experience additional customs or carrier delays outside our control.
16. Order Cancellations
If you need to cancel an order, contact:
as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment.
However, we cannot guarantee that an order can be canceled once it has entered processing, been fulfilled, or been transferred to the shipping carrier.
Orders that have already shipped will be subject to our Return & Refund Policy.
17. Changes to This Shipping Policy
Janell may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, business practices, or legal requirements.
The current version will be posted on janelldisc.com with the applicable effective date.
18. Contact Us
For questions regarding shipping, tracking, delivery, or an order, contact:
Janell Disc LLC
Email: support@janelldisc.com
Website: janelldisc.com
United States