Return & Refund Policy

Effective Date: August 18, 2026

At Janell Disc LLC, we want you to feel confident ordering from us. Because Janell menstrual discs are personal intimate-care products, certain return restrictions are necessary for hygiene and safety reasons.

Please review the following policy before making a purchase.

1. 30-Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the product must be:

• Unopened

• Unused

• In its original packaging

• In the same condition in which it was received

• Accompanied by proof of purchase or an associated Janell order number

Products that have been opened, used, inserted, washed, altered, or removed from their sealed product packaging are not eligible for return due to hygiene and safety considerations.

2. Opened or Used Products

Because Janell menstrual discs are intimate-care products, opened or used menstrual discs cannot be returned or exchanged for reasons such as preference, fit, comfort, or change of mind.

This restriction does not prevent you from contacting us if you believe your product arrived damaged, defective, contaminated, or otherwise not as ordered.

If there is a problem with your product, contact us at support@janelldisc.com and we will review the situation.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives:

• Damaged

• Defective

• Contaminated

• Missing an item

• Different from what you ordered

Please contact support@janelldisc.com as soon as reasonably possible after delivery.

Include:

• Your name

• Your order number

• A description of the issue

• Photographs of the product and packaging, when applicable

After reviewing the issue, Janell may provide a replacement, refund, or other appropriate resolution.

If the problem was caused by Janell or occurred before delivery, you will not be responsible for return shipping costs if a return is required.

4. Starting a Return

Before returning any product, contact:

support@janelldisc.com

Please include your order number and the reason for the return.

If your return is approved, we will provide return instructions and, when applicable, the address to which the product should be sent.

Do not send products back without first contacting us.

Products returned without authorization may not be accepted or processed.

5. Return Shipping

For standard returns involving an unopened and unused product, the customer is responsible for return shipping costs unless otherwise stated by Janell.

Return shipping costs are non-refundable.

We recommend using a trackable shipping method. Janell is not responsible for return packages that are lost or damaged before reaching us.

If a return is required because Janell sent an incorrect, damaged, or defective product, Janell will cover reasonable return shipping costs or provide other return instructions.

6. Refunds

Once an eligible returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

The amount of time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return resulted from an error by Janell or the product arrived damaged or defective.

7. Exchanges

Because our products are personal intimate-care products, exchanges are only available for unopened and unused products unless Janell determines that a replacement is appropriate because of damage, defect, or fulfillment error.

Contact support@janelldisc.com before requesting an exchange.

8. Sale and Promotional Items

Products purchased during a sale, promotion, discount, or launch offer are subject to the same return eligibility requirements described in this policy unless the product is specifically identified as Final Sale before purchase.

A discounted price alone does not make an item final sale.

9. Final Sale Items

Products clearly marked Final Sale at the time of purchase cannot be returned because of change of mind.

This does not affect our handling of products that arrive damaged, defective, or incorrectly fulfilled.

10. Order Cancellations

If you need to cancel an order, contact support@janelldisc.com as soon as possible.

We will attempt to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has entered processing, fulfillment, or shipment.

If the order has already shipped, the normal return requirements in this policy will apply.

11. Packages Returned to Sender

If an order is returned to Janell because of an incorrect or incomplete shipping address supplied by the customer, refusal of delivery, or failure to retrieve the package, additional shipping charges may apply if the customer requests that the order be shipped again.

If a refund is approved instead, applicable original shipping costs may be deducted from the refund unless the return resulted from an error by Janell.

12. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:

• The shipping address on your order

• Around the delivery location

• With household members or neighbors

• With the applicable shipping carrier

You may also contact us at support@janelldisc.com and we will assist where reasonably possible.

Janell will review lost-package situations individually based on the shipping and tracking information available.

13. Contact Us

For questions regarding a return, refund, replacement, or order issue, contact:

Janell Disc LLC
Email: support@janelldisc.com
Website: janelldisc.com
United States